fly33 Privacy Policy — Your Data, Protected

1 Introduction

fly33 ("we", "us", "the Platform") is committed to handling your personal information with care and transparency. This Privacy Policy describes the types of data we collect from players, the reasons we collect it, how it is used and the circumstances under which it may be shared with others.

This policy applies to all personal data collected through the fly33 website, the fly33 mobile app, live chat, email communications and any other interaction you have with fly33 as a registered player or visitor.

We have written this policy to be straightforward and readable. If anything is unclear or you have a specific question about how your data is handled, please reach out to fly33 support — contact details are in Section 13 below .

2 What We Collect

fly33 collects only the personal information needed to operate your account, process transactions and provide support. The main categories of data we collect are:

3 How We Collect It

fly33 collects personal data through the following channels:

• Registration: When you create a fly33 account, you provide your name, mobile number, email address and date of birth directly.
• Deposits and Withdrawals: When you make a transaction using JazzCash, Easypaisa, Raast, bank transfer or card, the payment method details and transaction records are logged.
• Identity Verification: If fly33 requests account verification, you may be asked to submit a copy of your CNIC or other identity document. These are handled securely and used only for verification purposes.
• Platform Use: As you browse and use fly33 — playing casino games, placing cricket bets on PSL matches or T20 internationals, using the fly33 app or navigating the website — usage and technical data is recorded automatically.
• Support Interactions: Any communication you have with fly33 support via live chat or email is stored as part of your support record.
• Cookies and Similar Technologies: fly33 uses session cookies and basic analytics tools as described in Section 7 of this policy.

4 How We Use Your Data

fly33 uses your personal data only for legitimate, clearly defined purposes. The main uses are:

• Account Management: Creating and maintaining your fly33 account, verifying your identity and age, and managing your preferences and settings.
• Transaction Processing: Handling PKR deposits and withdrawals through your chosen payment method, including JazzCash, Easypaisa, Raast or bank transfer, and maintaining accurate financial records.
• Security and Fraud Prevention: Monitoring account activity for suspicious behaviour, verifying that payment methods belong to the registered account holder, and protecting against unauthorised access.
• Customer Support: Using your account history, transaction records and communication logs to resolve support enquiries quickly and accurately.
• Platform Improvement: Analysing how players use fly33 — which games are most played, how the app performs on different devices, where players encounter issues — to continuously improve the platform experience.
• Responsible Gaming: Monitoring gaming patterns to identify behaviour that may indicate a problem. This data may be used to trigger responsible gaming tools or for fly33 support to reach out proactively where warranted.
• Communications: Sending account-related notifications such as deposit confirmations, withdrawal updates and security alerts. If you have opted in to promotional communications, fly33 may also send you details of relevant bonuses and offers.

fly33 does not use your personal data for automated decision-making that produces legal or similarly significant effects without human review.

5 Sharing Your Data

fly33 does not sell, rent or trade your personal data. Your information is shared only in the following limited and necessary circumstances:

• Payment Processors: When you make a deposit or withdrawal, the necessary transaction details are shared with the relevant payment provider — JazzCash, Easypaisa, Raast, your bank or card network — to process the transaction. These providers operate under their own privacy policies and security standards.
• Identity Verification Services: Where account verification is required, identity documents may be processed by a third-party verification service. These providers are bound by strict confidentiality obligations.
• Technology and Hosting Providers: fly33 uses third-party infrastructure providers for hosting, platform operations and security monitoring. These providers process data on fly33's behalf and under fly33's instructions only.
• Game Content Providers: The casino games, slots and live casino content on fly33 are provided by third-party game studios. These providers may receive technical data (such as session identifiers) necessary to deliver their games. They do not receive your personal identity or payment details.
• Legal and Regulatory Requirements: fly33 may disclose personal data if required to do so by a valid legal process, court order or other binding obligation. fly33 will only disclose the minimum information necessary to comply with such requirements.

6 Payment Data

All financial transactions on fly33 are conducted in PKR. fly33 takes the security of payment data seriously and applies the following measures specifically to financial information:

• Full payment card numbers are never stored by fly33. Card transactions are handled directly by the payment processor using encrypted tokenisation.
• JazzCash and Easypaisa mobile wallet numbers are stored in an encrypted format and are used only to process transactions and verify that withdrawal methods match the registered account holder.
• Transaction records — including deposit amounts, withdrawal requests and timestamps — are retained as part of your account history for account management and dispute resolution purposes.
• fly33 will never ask you to share your JazzCash PIN, Easypaisa PIN, bank password or OTP codes via live chat, email or any other channel. Any such request is fraudulent.

If you believe an unauthorised transaction has occurred on your fly33 account, contact fly33 support immediately via live chat so the account can be secured and the transaction investigated.

7 Cookies & Analytics

fly33 uses cookies and similar local storage technologies to operate the platform correctly and to understand how players use it. The cookies used by fly33 fall into the following categories:

• Essential Cookies: These are required for fly33 to function. They maintain your login session, remember your preferences and keep the platform secure. These cookies cannot be disabled without affecting your ability to use fly33.
• Analytics Cookies: fly33 uses basic analytics tools to understand traffic patterns, popular features and technical performance across different devices. This data is aggregated and does not identify individual players by name.
• Security Cookies: Used to detect and prevent fraudulent login attempts, bot activity and account takeover attempts.

fly33 does not use advertising cookies, retargeting pixels or any cross-site tracking technology. You will not be followed around the web by fly33 ads based on your browsing activity on the platform.

Most web browsers and mobile devices allow you to control cookie settings. However, disabling essential cookies will affect your ability to log in and use fly33 normally. For specific cookie management options, refer to the settings within your browser or the fly33 app.

8 Data Retention

fly33 retains your personal data for as long as your account remains active and for a defined period after account closure. The retention periods that generally apply are:

• Account and identity data: Retained for the duration of your account and for a minimum of five years after account closure. This is necessary for fraud prevention, dispute resolution and compliance with record-keeping obligations.
• Transaction records: Retained for a minimum of five years. Financial records must be kept for extended periods to support any dispute, chargeback or investigation that may arise after a transaction.
• Support communications: Retained for three years following the resolution of the relevant support interaction.
• Technical and usage data: Typically retained for 12 to 24 months in identifiable form, after which it may be anonymised and retained indefinitely for aggregate platform analytics.

When personal data is no longer required for any legitimate purpose, fly33 will delete or anonymise it securely. If you request account deletion, fly33 will action this within 30 days, subject to any legal retention obligations that require certain data to be kept for longer.

9 Security Measures

fly33 uses a combination of technical and organisational measures to keep your personal data secure. These include:

• End-to-end encryption on all connections between your device and fly33 servers, using industry-standard TLS protocols.
• Encrypted storage of sensitive personal and financial data at rest.
• Role-based access controls that limit which fly33 staff members can access player personal data, and only to the extent required for their specific role.
• Automated fraud detection and anomaly monitoring systems that flag unusual account activity in real time.
• Regular security reviews of platform infrastructure and access controls.
• Incident response procedures that are activated in the event of a security breach, including player notification where required.

While fly33 takes all reasonable steps to protect your data, no internet platform can guarantee absolute security. You also play an important role in keeping your account safe — use a strong, unique password, do not share your login details and always log out when using a shared device.

10 Your Rights

As a fly33 player, you have the following rights in relation to your personal data. To exercise any of these rights, contact fly33 support via live chat or email with your account details and a clear description of your request.

fly33 aims to respond to all data rights requests within 30 days. If a request is complex or involves a large volume of data, we may extend this by a further 30 days and will notify you of the extension.

11 Minors

fly33 is strictly an adults-only platform. The minimum age for registering and using fly33 is 18 years. fly33 does not knowingly collect personal data from anyone under the age of 18.

During registration, players are required to confirm that they meet the age requirement. Where fly33 has reason to believe that a registered account belongs to a minor, the account will be immediately suspended pending age verification. If verification confirms the account holder is under 18, the account will be permanently closed and any deposited funds returned.

If you are a parent or guardian and believe a minor has registered on fly33 using false information, please contact fly33 support immediately with the relevant details so the account can be investigated and closed.

12 Changes to This Policy

fly33 may update this Privacy Policy from time to time to reflect changes in platform features, data handling practices or applicable standards. When material changes are made, the updated policy will be published on this page with a revised "Last Updated" date.

For significant changes — particularly those that affect how your payment data or identity information is handled — fly33 will make reasonable efforts to notify active players via their registered contact details or through an in-platform notification prior to the changes taking effect.

Continued use of fly33 after an updated Privacy Policy has been published constitutes acceptance of the updated terms. We recommend checking this page periodically so you are always informed about how your data is handled.

13 Contact Us

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or need to report a potential data security concern, fly33 support is available around the clock.

• Live Chat: Available directly within your fly33 account, 24 hours a day, 7 days a week. This is the fastest way to reach the team.
• Email: [email protected] (plain text — not a clickable link)

When contacting fly33 about a data request, please include your registered mobile number and a clear description of your request so the support team can locate your account and respond efficiently.

For questions about responsible gaming tools such as deposit limits or self-exclusion, please visit the Responsible Gaming page. For general platform questions, the FAQ page covers the most common queries from Pakistani players.